Before writing, it is worth checking the Help Centre — most questions about publishing, review, plans and account security are answered there, and the answers are more precise than a reply written from scratch.
Help with your account or a listing
Sign-in problems, a listing that will not publish, a review decision you want explained, or a change you cannot make yourself.
Include:
- the email address on your Roomvia account
- the listing's title, and the address of its page if it is published
- what you expected to happen, and what happened instead
Billing, plans and everything else
Questions about a charge, a plan, an invoice, or working with Roomvia. Also the address for press and partnership enquiries.
Include:
- the invoice number, if your question is about a specific charge
- whether the plan is on your personal account or an organisation
Reporting a listing or a safety concern
Roomvia has no in-app reporting tool yet, so a concern about a listing or a host comes here and a person looks at it.
Include:
- the address of the listing page
- what concerned you, in your own words
- any messages or payment requests you were sent, if it is relevant
If someone is in immediate danger
Contact your local emergency services first. Roomvia is a listings marketplace: it is not monitored around the clock and it cannot respond to an emergency. Write to us afterwards so the listing or the account can be dealt with.
Roomvia never asks for rent, a deposit or a payment of any kind by email, and never takes a payment between a host and a renter. If a message claims otherwise, it did not come from Roomvia — see Staying safe on Roomvia.