Help Centre

Explore has a location field with a “Near me” control that asks your browser for permission. Nothing is shared until you grant it, and declining leaves the search exactly as it was — you can type a town, city or postcode instead. Distance is shown in the unit that belongs to the market you are searching.

Because publishing one would put somebody's home address on a public page. A residential listing shows the area it is in and an approximate point on the map; the exact address is agreed with the host directly. Professional spaces are businesses and can show a precise location where the host has provided one.

They cannot: Explore renders the same result set in both, from the same search. If a listing is missing from one it is missing from both, which usually means it falls outside the current filters or the area the map is showing.

You can save a search. Sign in, set Explore up the way you want and choose Save this search; it appears under Saved searches in your dashboard, where you can rename or delete it. With Market Watch on your plan, Roomvia can also tell you when a new space matches it. Individual listings cannot be saved — bookmark the listing’s page instead, since every listing has its own address.

The host has stopped taking enquiries for now. The page stays up with its details, but you cannot enquire until it is available again. If you are signed in, choose Notify me when available: Roomvia tells you once, by email and in your notifications, when you can enquire again. To hear about a later change, ask again.

Create an account, then start a listing from your dashboard. You pick the category first, because that decides what you are asked: a residential room and a treatment room need different details. The form saves as you go, so you can leave it and come back.

A moderator reviews it against Roomvia's rules before it can appear in search. You will see the outcome on the listing in your dashboard: approved, or a request for specific changes with the reason given. Nothing is published without passing that review.

Approval and publication are separate. A listing goes live when it is approved and it has an active plan with a free slot. The listing page in your dashboard says exactly which of those is missing, and links to the thing that fixes it.

Price and availability change immediately and your listing stays live. Changing the title, description or photos needs another quick review — your current version stays online while that happens, so a correction never takes the listing off the site.

Yes, in three ways, all from the listing's page in your dashboard. Pause it to take it out of public view: its capacity slot becomes free for another listing, your plan and billing do not change, and you can reactivate it whenever you have a free slot. Mark it temporarily unavailable to keep the page up but stop new enquiries for a while. Archive it if you do not intend to bring it back; you can still see it yourself.

Listing slots. A plan gives you a number of live listings in a family — residential or professional — and is billed as a monthly recurring subscription until you cancel it. Pricing shows the current plans and what each one includes.

No. Roomvia's only charge is the listing plan a host buys. Rent, deposits, session fees and anything else are agreed and paid directly between the host and the person renting. Anyone claiming to take a rent payment through Roomvia is not genuine.

From Billing in your dashboard, through the payment provider's own portal. Cancelling stops the renewal; the plan runs to the end of the period you have already paid for. Your listings are not deleted when it ends — they stop being publicly visible and stay in your dashboard to edit or republish later.

Under Billing → Invoices in your dashboard. Every charge Roomvia has made appears there with its date, amount and status.

Use Reset password. The link that arrives by email can be used once and expires; if it has already been used, request another rather than reusing the old one.

Yes — under Account → Security. Roomvia supports an authenticator app. Keep your recovery codes somewhere separate from the device that generates the codes.

No, and you should not create one. Roomvia has a single account per person; an organisation is something your account belongs to, with its own listings, plan and invoices. Set one up under Account → Organisation, and switch between personal and organisation listings with the filter on your listings page. Adding colleagues to an organisation is not self-serve yet — contact us and we will add them.

Contact us. Roomvia has no self-serve account closure, and rather than offer a button that raises no request, it asks you to write to a person who can confirm what will happen to your listings and your subscription first.